Refund & Return Policy
At CloudySteps, your comfort and satisfaction are important to us. If you’re not completely happy with your purchase, we’re here to help.
Returns Eligibility
We accept returns under the following conditions:
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The item must be unused, unworn, and in its original packaging
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Return requests must be made within 30 days of delivery
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For hygiene reasons, worn or washed compression socks cannot be returned
If your item arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue.
How to Request a Return
To initiate a return, please contact our support team at:
Include:
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Your order number
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A brief description of the issue
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Photos if the item is damaged or incorrect
Our team will review your request and provide return instructions if eligible.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
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Approved refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or card provider
Original shipping fees (if applicable) are non-refundable.
Exchanges
If you need a different size or color, please contact us at support@cloudysteps.com.
We’ll do our best to arrange an exchange, subject to availability.
Late or Missing Refunds
If you haven’t received your refund:
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Check with your bank or credit card provider
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Allow additional processing time
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If the issue persists, contact us and we’ll assist you promptly
Contact Us
If you have any questions about returns, refunds, or your order, please don’t hesitate to reach out:
Our customer support team aims to respond to all inquiries within 24–48 business hours, Monday through Friday (excluding public holidays).