Terms Of Service
Welcome to CloudySteps. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.
1. General Conditions
By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use this site under your supervision.
We reserve the right to refuse service to anyone for any reason at any time.
2. Product Information & Use
CloudySteps products are intended for general comfort and wellness use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Information provided on this site is for general informational purposes and should not be considered medical advice. Always consult a qualified healthcare professional if you have medical concerns or conditions.
3. Orders & Payments
All prices are listed in the currency shown at checkout and are subject to change without notice.
By placing an order, you agree that:
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You are authorized to use the payment method provided
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You agree to pay all charges associated with your purchase, including applicable taxes and shipping fees
We reserve the right to limit or cancel quantities purchased per order.
4. Shipping & Delivery
Shipping times provided are estimates only and may vary due to factors beyond our control. CloudySteps is not responsible for delays caused by carriers, customs processing, or incorrect shipping information provided by the customer.
5. Returns & Refunds
All returns and refunds are subject to our Refund & Returns Policy, which forms part of these Terms of Service. Please review that policy before making a purchase.
6. Digital Products & Free Content
Any digital products, guides, or free content provided with your order are delivered electronically and are non-refundable. Access to digital content may be revoked if misuse is detected.
7. Intellectual Property
All content on this website, including text, images, graphics, logos, and digital materials, is the property of CloudySteps and may not be reproduced, distributed, or used without prior written permission.
8. User Conduct
You agree not to use this website for any unlawful purpose or in a way that could damage, disable, or impair the site. Harassment, abuse, or misuse of our content or services is strictly prohibited.
9. Limitation of Liability
CloudySteps shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
Use of our products is at your own discretion and risk.
10. Indemnification
You agree to indemnify and hold harmless CloudySteps from any claims, damages, or expenses arising from your use of the website or violation of these Terms.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which CloudySteps operates, without regard to conflict of law principles.
12. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page.
13. Contact Information
If you have any questions regarding these Terms of Service, please contact us at:
Our customer support team aims to respond within 24–48 business hours, Monday through Friday (excluding public holidays).