Shipping Policy
Shipping Policy
At CloudySteps, we’re committed to delivering your order as quickly and smoothly as possible. Please review the information below for details on our shipping process.
Order Processing
All orders are processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or public holidays.
Once your order has been processed, you will receive a confirmation email with tracking information when available.
Shipping Times (United States)
For customers within the United States, estimated delivery time is:
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7–12 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors outside our control.
Shipping Rates
Shipping costs (if applicable) will be calculated and displayed at checkout.
Promotional offers may include free shipping, which will be clearly noted at the time of purchase.
Tracking Information
Once your order ships, tracking details will be sent to the email address provided at checkout.
Please allow 24–72 hours for tracking updates to appear.
Incorrect Address & Delivery Issues
Customers are responsible for ensuring shipping details are accurate at checkout.
CloudySteps is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
If your order is returned due to an incorrect address, additional shipping fees may apply.
Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please contact our support team. We’ll be happy to assist and investigate with the carrier where possible.
Contact Us
If you have any questions about shipping or your order, please reach out:
Our customer support team aims to respond to all inquiries within 24–48 business hours, Monday through Friday (excluding public holidays).